FAQ

Registering Your Server

• Can I scan a test server that uses basic authentication or is behind a firewall that restricts access?
• Can I delete the verification file after I have registered my server?
• Working with Projects
• Differences Between v1.0 and v2.0
• Excluded Domains

Crawling

• Why do I have to crawl my site before I can scan it?
• Can not finish my crawl recording
• What happens if I view another site while I'm registering URLs to crawl?
• What is "Edit Whitelisted IP Addresses"?

Scanning

• Is it safe to scan production servers?
• What does "Num of scan request" mean on the scan results screen?
• What if "Num of scan requests" is 0?
• What does "Parameter Name of problem" mean on the detailed scan results page?
• Why was my scan cancelled?

Teams

• Can I use VAddy with my team?
• How do access permissions work?
• How do I add team members?

Billing

• When will I be billed?
• Can I pause billing on my plan?
• Can I request a receipt? (Standard,Professional)
• Does my entire team have to sign up for a premium plan?
• Will I receive a refund if I downgrade or cancel my plan before the end of the month?
• If I switch to another plan before the end of the month, when will that change take effect?

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Miscellaneous

• Can I run VAddy on my intranet?