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FAQ

Registering Your Server

  • Can I scan a test server that uses basic authentication or is behind a firewall that restricts access?
  • Can I delete the verification file after I have registered my server?
  • Working with Projects
  • Differences Between v1.0 and v2.0
  • Excluded Domains

Crawling

  • Why do I have to crawl my site before I can scan it?
  • Can not finish my crawl recording
  • What happens if I view another site while I'm registering URLs to crawl?
  • What is "Edit Whitelisted IP Addresses"?

Scanning

  • Is it safe to scan production servers?
  • What does "Num of scan request" mean on the scan results screen?
  • What if "Num of scan requests" is 0?
  • What does "Parameter Name of problem" mean on the detailed scan results page?
  • Why was my scan cancelled?

Teams

  • Can I use VAddy with my team?
  • How do access permissions work?
  • How do I add team members?

Billing

  • Can I pause billing on my plan?
  • When will I be billed?
  • Can I request a receipt? (Standard,Professional)
  • Does my entire team have to sign up for a premium plan?
  • Will I receive a refund if I downgrade or cancel my plan before the end of the month?
  • If I switch to another plan before the end of the month, when will that change take effect?
See all 7 articles

Miscellaneous

  • Can I run VAddy on my intranet?
  • Quickstart Guide

    Quickstart Guide

  • FAQ

    FAQ

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